About me
15+ years of IT Operations and Service Management experience. International experience working in USA, Germany Mexico and other Latin American countries. Helping multiple Fortune 500 companies build Service Desks, implement ITIL best practice and improving their IT Service Delivery.
Started my career at a help desk and moved into systems administration and landed in IT Governance. Specializing in the pillars of ITSM. I possess the understanding and wisdom of how end to end services are supported and structured. Most of my expertise is in ServiceNow and ITSM.
By the numbers